Juna’s General Store Refund and Return Policy

This Refund and Return Policy applies to all retail transactions conducted at our store
locations within the state of North Carolina. The purpose of this policy is to inform
customers of their rights and our procedures regarding refunds and returns, ensuring
compliance with North Carolina state regulations.

General Policy Statement

We are committed to customer satisfaction and strive to provide high-quality products
and services. If you are not satisfied with your purchase, you may be eligible to return
the product and request a refund or exchange, subject to the terms outlined below.

Eligibility for Returns and Refunds

• Products may be returned within 30 days of the original purchase date, provided
  they are in new, unused, and resalable condition, with original packaging and
  tags intact.
• Proof of purchase, such as a receipt or order confirmation, is required for all
  returns and refunds.
• Certain items, including but not limited to final sale merchandise, perishable
  goods, personalized products, and opened personal care items, may not be
  eligible for return or refund unless defective.

Refund Methods

• Refunds will be issued in the original form of payment whenever possible. For
  purchases made with cash, refunds will be provided in cash; for credit/debit card
  purchases, refunds will be credited to the same card.
• If the original method of payment is unavailable, a store credit may be issued at
  our discretion.

Return Process

1. Bring the item(s) to the store along with your receipt or proof of purchase.
2. Our staff will inspect the item(s) to ensure they meet the eligibility requirements.
3. Approved returns will be processed, and the refund or exchange will be
   completed within 7 business days.

Defective or Damaged Merchandise

If you receive a product that is defective or damaged, please notify us within 7 days of
receipt. We will provide an exchange, repair, or refund according to your preference and
item availability.

Exceptions

• Special promotions or clearance items may be subject to different return terms.
  These will be clearly indicated at the point of sale.
• Returns of electronics or items with manufacturer warranties may be processed
  according to manufacturer-specific guidelines.

Contact Information

For questions regarding this policy or to initiate a return, please contact our customer
service desk at your local store or call (828) 557-5748.

Policy Updates

This policy may be updated periodically to reflect changes in state law or business
practices. The most current version will be posted in-store and on our website.